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Patient Resources

InfuSystem — We’re Here for You

InfuSystem provides compassionate care from the hospital to your home supporting you throughout your treatment with helpful patient resources and 24/7 nursing assistance. Our team of compassionate and knowledgeable Registered Nurses (RN) are here to assist every step of the way.

The InfuSystem Nursing Hotline is Here for Your Assistance 24/7. 

We’ve provided patient resource information for your therapy. You can access related resources and videos to help you during your treatment. Browse these resources for answers to medical device questions, safety information and access the quick links to view, download and print literature for your specific infusion therapy treatment. Our patient resources can also be shared with family and caregivers.

InfuSystem's Patient Payment Portal Has Changed to InstaMed® 

The MyPay online portal has been updated to enhance and modernize the patient payment experience. You will now see a refreshed login and an updated, detailed and friendly statement design from our new payment partner, InstaMed®. The updated portal provides a simplified patient experience using state-of-the-art technology. Questions? Contact our Patient Financial Services Team at 1-833-570-4737 Monday-Friday 8am-5pm ET. We're always ready to help!

Insurance and Billing Questions? Call 1-833-570-4737.

For assistance with insurance and billing questions related to your care, count on our dedicated patient services team for assistance. Patient Services Representatives are available Monday through Friday, 8:00 a.m. to 5:00 p.m. EST.

Patients may also make payments online.

Patient Service Representatives Provide:

  • Insurance knowledge and expertise that allows you to focus on getting well

  • Clarification of insurers’ Explanation of Benefits (EOB) statements

  • Easy-to-understand explanations of covered services, provider networks and other insurance information

  • Assistance in obtaining insurance coverage approval for your ambulatory infusion device

  • Prompt responses to all pump-related insurance questions

  • Decreased billing problems and confusion over paperwork

Click on the Links Below to Access Educational Resources for Your Specific Treatment: