Billing & Insurance

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Billing and Insurance.

InfuSystem works closely with patients, health care providers and insurance companies to streamline the management of outpatient infusion therapy so that care is maximized, and stress is reduced. Our focus is on reducing paperwork and insurance coverage frustration that is often associated with medical treatments. In turn, patients can focus on what’s important: getting well.

While most insurance claims for ambulatory infusion pumps are processed efficiently, InfuSystem provides assistance to answer any medical coverage question you may have. Our team of specialized Patient Services Representatives are knowledgeable and quickly respond to patient insurance coverage issues and queries including explanations of benefits and approved coverage.

For patients requiring long-term therapy, home infusion is a safe alternative to inpatient treatment. In many cases, continuous infusion therapy allows patients to maintain an active and normal lifestyle. It is critical, however, that patients receive the proper support to manage the out-of-pocket costs of care.

For insurance and billing assistance, please contact our Patient Services Department at 1-833-570-4737.

Patient Services Representatives are available
Monday through Friday, 8:00 a.m. to 5:00 p.m. EST.

Patient Service Representatives Provide:

  • Insurance knowledge and expertise that allows you to focus on getting well

  • Clarification of insurers’ Explanation of Benefits (EOB) statements

  • Easy-to-understand explanations of covered services, provider networks and other insurance information

  • Assistance in obtaining insurance coverage approval for your ambulatory infusion device

  • Prompt responses to all pump-related insurance questions

  • Decreased billing problems and confusion over paperwork

Throughout the U.S., InfuSystem is a participating in-network provider with nearly 750 health insurance networks and products covering over 95% of the U.S. population, including Medicare, Medicare Advantage, Medicaid and most other private health insurance coverages.

Connect with Us

For 24/7 pump support call: 1-800-315-3287.

For help with billing, patient financial assistance or to make a payment call: 1-833-570-4737

Patients may also make payments online.