Pump Support


Patient Pump support is just a phone call away. Patient safety and satisfaction is our priority.

While your physician is your primary source for information about your treatment, there may be times during your ambulatory infusion that you need assistance with your infusion pump. That’s when the InfuCare hotline can help.

InfuCare hotline


The InfuCare hotline is available to all InfuSystem pump patients. Our staff of oncology certified OCN® registered nurses are available any time, any day to answer your pump-related questions.

Ambulatory infusion pumps contain an alarm mechanism that notifies patients immediately if it senses anything out of the ordinary in its operation. This special safety feature is designed to provide patients added peace of mind. While most of the time alarm notifications are not serious, patients are urged to contact the hotline if the alarm happens to sound.

The InfuCare hotline - we’re here for you 24/7 as partners in your care:
  • Staffed by oncology certified OCN® registered nurses
  • Available 24/7/365
  • Capable of assisting patients in more than 150 languages
  • Calls are answered by compassionate, caring and knowledgeable professionals

Contact InfuSystem® with questions or comments regarding InfuSystem's national ambulatory pump management service. Call us toll-free 1-800-962-9656.  *Not all items are available in Canada.

How Can We Help?

The InfuCare hotline is available to all patients who are using a pump supplied by InfuSystem®. Our staff of registered nurses are available 24 hours a day, seven days a week, 365 days a year to answer patients’ pump-related questions.

INFUSUPPORT 24 Hour Clinician Support Hotline

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